Frequently Asked Questions

Everything you need to know about your O Positiv shopping experience.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain sale items may be marked as final sale and are ineligible for return.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At O Positiv, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.

Can I change or cancel my order after it has been placed?

Because we aim to ship orders as quickly as possible, we can only guarantee changes or cancellations within 60 minutes of order placement. Please contact our 24/7 support chat for immediate assistance.